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911 calling tips
Calling 911 from your wireless
phone
- During an emergency, always provide the operator with your complete
phone number including area code.
- Tell the operator your location and the location of the emergency
you're reporting. Not all areas are equipped with Enhanced 911 service,
which assists an operator in pinpointing your location.
- Stay on the line with the operator. Remember, you aren't billed airtime
for 911 calls. If the call is disconnected, leave your phone powered
on in case the operator needs to call you back.
- Don't pre-program 911 on your phone. This will reduce the
chance of making accidental calls to 911.
What is E911?
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones.
Phase One of E911, made available in 2005, allowed emergency operators to identify a mobile phone number and the location of the cellular
site carrying the call. Before the upgrade of emergency networks to E911, phone number and location information for mobile phones was unavailable
to operators, making it impossible for them to re-dial a caller in case of a disconnection.
Phase Two of E911 can provide emergency operators with improved location information, which can be used to direct emergency service personnel more precisely to people calling 911 from their mobile phones. Note that operators of 911 emergency call centres must have the necessary E911 phase 2 system enabled in order to utilize the service.
E911 calls from mobile phones are subject to the same limitations as regular calls from mobile phones. For example, if you’re underground or too far from a network antenna, your signal quality may be affected and you may not be able to connect to the network.
E911 availability
Service
TELUS E911 phase 1 service is currently accessible in most of Alberta, British Columbia, the Greater Winnipeg area of Manitoba, Ontario,Quebec, New Brunswick, PEI, and the Greater Halifax area of Nova Scotia.
E911 is not yet available in Saskatchewan and Newfoundland due to limitations with landline network capabilities.
If E911 is not yet available in your area, you will be able to access it when you roam into TELUS supported E911 areas as well as within other mobile carriers' E911 coverage areas. TELUS E911 phase 2 service is available in these areas as of February 1, 2010.
Mobile Phones
The following mobile phones will be able to support E911 phase 2:
• All new mobile phones introduced as of February 1, 2010
• All 3G+ mobile phones
• Motorola W385, KRZR K1m, RAZRV3c, Rival A455, LG 285, LG 5500, LG Masterpiece 7100, LG Chocolate Flip 8600, LG Shine 8700, LG Keybo 9100, LG 245, LG Keybo 2 9200,
HTC Snap, HTC TouchPro2, Samsung U410, Samsung U430, Samsung Intensity U450, Samsung R500, Samsung Slyde M540, Samsung M210, BlackBerry Pearl 8130, BlackBerry Curve 8330, Blackberry 9630 Tour.
• Mike phones; i205/i305 ROM8, i730 ROM8, i530 ROM8, i205/i305 ROM9, i830, i58sr, i325, i265, i315, i325 IS, i730 ROM9, i530 ROM9, i833 Pininfarina, i833 Baby Phat, i355, i860, i560, i760, i850, i870, i605, i833 Classic, i580, i670, i857, i880, i690, m710, i885, i876, i876w, i335, i570, i877, i365 / i365IS, i776, i576, i9, r765 / r765IS, i580 Yellow, i465.
Please note that all mobile phones are able to support E911 Phase 1.
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